Acr50 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how acr50 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to keeping your data secure in line with appropriate data protection standards.
1. Information We Collect
When you register and use the acr50 platform, we collect several categories of information to ensure the service runs smoothly and securely:
- Account Information: Full name, email address, Malaysian phone number, date of birth and an encrypted password provided during registration.
- Device & Browser Information: IP address, device type, operating system, browser type, screen resolution and other technical information automatically transmitted by your device when accessing the platform.
- Payment Information: Transaction records in MYR, payment methods used, and the dates and amounts of deposits and withdrawals. Full bank card numbers or bank account details are not stored on our servers — these are processed directly through approved third-party payment processors.
- Usage Data: Records of in-platform activity including games played, bets placed, session duration, page navigation and interactions with platform features.
- Cookies: Small files stored on your device to recognise login sessions, save your preferences and enhance your overall experience on the platform.
2. How We Use Your Information
Acr50 uses the information collected solely for platform operations and service improvement. Your information is used to:
- Processing account registration, identity verification and secure login.
- Processes deposit and withdrawal transactions in MYR accurately and securely.
- Providing responsive customer support and resolving any technical or account-related issues.
- Detecting and preventing fraudulent activity, money laundering and unauthorised access to the platform.
- Sending important account notifications, policy updates and service information via email or SMS.
- Improving products, interfaces and user experience based on usage patterns analysed in aggregate form that do not identify individual users.
Acr50 does not use your personal information for third-party marketing purposes without your clear and explicit consent.
3. Cookies & Session Tracking
The acr50 platform uses cookies to enhance security and ease of use. There are two main categories of cookies in use:
- Essential Cookies: Required for core platform functions such as login authentication, session security, and access control. These cookies cannot be disabled without affecting your ability to use the platform.
- Analytics Cookies: Used to understand how users interact with the platform for product improvement purposes. Data collected is in aggregate form and does not identify individual users.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. acr50 does not use third-party cookies for advertising purposes.
4. Data Storage, Security & Sharing
All personal data of acr50 users is stored on servers protected with SSL encryption and strict access controls. We implement appropriate technical and organisational security protocols to safeguard your data against unauthorised access, disclosure, alteration, or destruction.
Data is retained for as long as your account remains active, or as long as necessary to meet legal, financial regulatory and legitimate operational requirements. When data is no longer needed, it will be securely deleted or anonymised.
Third-Party Sharing: acr50 does not sell or rent users' personal data to any third party for commercial purposes. Data is only shared in the following circumstances:
- With approved payment processors to handle MYR transactions securely.
- With technical service providers that assist in platform operations, subject to strict confidentiality agreements.
- With legal authorities or regulatory bodies where required under applicable Malaysian law.
5. User Rights, Policy Changes & How to Contact Us
As an acr50 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your account and personal data, subject to record retention requirements mandated under financial regulations.
- Right to Withdraw Consent: You may withdraw your consent to any non-mandatory data processing at any time, without affecting any processing that has already taken place.
Privacy Policy Changes: acr50 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via their registered email or a prominent notice on the platform. Continued use of the platform after such notice constitutes acceptance of the updated policy.
Contact Us: For any enquiries, data access requests or privacy-related complaints, please contact the acr50 support team at: [email protected]. You may also refer to our FAQ us for more information. This policy was last updated in January 2026.
Have a Question About Your Data Privacy?
Contact our support team or check the FAQ page for quick answers. You can also register and start using the acr50 platform with confidence.